How We Work

No surprises. No scope creep. Just clear communication and quality work.

Every project follows a proven process that keeps you informed and in control. Here's exactly what to expect when working with us.

The Process

Six steps from idea to launch

Every project follows the same proven path. No surprises, no scope creep.

We start with a conversation. You tell us what you need, we ask questions, and we figure out if we're the right fit. No pitch decks, no pressure.

Understanding of your goalsInitial feasibility assessmentRough timeline and budget range

If we're aligned, we write a clear proposal. Fixed price where possible, detailed scope, and no hidden costs. You'll know exactly what you're getting.

Written proposalDetailed scope documentFixed or capped pricingProject timeline

Before writing code, we map out the architecture and design. You'll see wireframes or prototypes and approve the direction before development begins.

Technical architectureWireframes or designsContent structureDevelopment roadmap

We build in short cycles with regular check-ins. You see progress weekly, give feedback, and we adjust. No disappearing for months then surprising you.

Weekly progress updatesStaging environment accessRegular review sessionsIssue tracking visibility

Thorough testing across devices and browsers. We handle the deployment, DNS, SSL, and all the technical bits. You focus on your business.

Cross-browser testingPerformance optimisationSecurity hardeningDeployment and DNS setup

Launch isn't the end. We offer ongoing support, handle updates, and help you grow the platform over time. Most clients stay with us for years.

Bug fixes and updatesSecurity patchesFeature additionsPerformance monitoring
How We Operate

Principles we work by

These aren't marketing speak. They're commitments we make to every client.

Fixed pricing when possible

We quote fixed prices for well-defined work. You know the cost upfront. For ongoing or exploratory work, we use transparent hourly rates with regular budget check-ins.

You own everything

Your code, your data, your hosting account. We don't hold anything hostage. Want to move on? We'll hand over the keys and wish you well.

Direct communication

You talk to the person doing the work, not an account manager. Questions get answered quickly. Decisions happen in hours, not weeks.

No vanishing acts

Weekly updates minimum. Staging environment you can check anytime. You'll never wonder what's happening with your project.

Quality over speed

We'd rather take an extra week and do it right than ship something that'll need fixing later. Technical debt costs more than patience.

Honest recommendations

Sometimes the answer is "you don't need us for this" or "that's overkill". We'll tell you what we actually think, not what makes the sale.

Ready to start your project?

Let's discuss how we can help build your next digital platform.

Get in Touch